Returns & Exchanges
Our Standard Return Policy
We want to make sure every person that gives Merch Gardens a chance to provide them quality Merch leaves happy with their purchase. If for any reason you’re not fully satisfied, we’re here to make things right. As long as you contact us within 14 days of receiving your order, we’ll work with you to provide a solution.
For any quality issues, be sure to provide clear photos of the the products on a flat, well lit surface. This quick and simple step will help us to provide a speedy resolution.
Cancellations and Adjustments
Keep in mind that all of our products are made to order specially for you. If you wish to cancel or adjust your order, contact us at firstname.lastname@example.org. Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 14 days to address any concerns you have.
For the fastest resolution, please include a photograph demonstrating the poor quality of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, as well as eliminate errors in future printing.
We understand that gift-giving can be a complex art. If you’ve ordered or received a product from us as a gift and it needs to be returned, our standard policies will apply.
PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.