Shipping Policy

Roughhouse has partnered with Merch Gardens to fulfill orders and run their e-commerce store. Below is Merch Gardens' Shipping Policy:

 

Shipping Rates

Continental United States

We offer FREE shipping and handling to the entire 48 Continental United States!

Rest of the World

Our checkout will calculate exact shipping charges for your location at checkout. Shipping costs are determined by the weight of the item(s) and the shipping destination.

PLEASE NOTE: ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND FEES BASED ON YOUR COUNTRY'S POLICIES. Merch Gardens cannot be held responsible for any extra charges you may incur from your country's import duties, as they are collected from the receiving party after shipment. 
  
  

Shipping & Fulfillment Times

Fulfillment Times

 

We custom order and print every item.
We fulfill and ship orders out weekly. Here's how it works;
1) We order all garments from our supplier on Monday at appx. 4 PM EST for all orders placed since the previous Monday at appx. 4 PM EST.
2) Those garments arrive at our printing facility the next day and are pre-treated and prepared for the printing process.
3) After the garments are received, it takes about 4-7 days to print on and shipped the items out to customer.
To summarize, orders are usually shipped out late in the week, and will begin in their fulfillment process if placed before Monday at 4 PM. Any orders placed after Monday will not begin processing until the following Monday and will ship out late the following week.

Shipping Times

Continental U.S. Orders
Most Continental U.S orders are delivered within 2-3 business days after shipment. 
Canada, Hawaii, and Alaska
Most Canada, Hawaii, and Alaska orders are received 7-10 business days after shipment.
All other International Orders
All other orders shipped to the rest of the world are typically sent via the United States Post Office, and usually deliver between 7-21 business days after shipment.
  
     

Product Packaging

Apparel Items
Most Apparel Items are sent in a 10" x 13" poly bag, or a 12" x 15" poly bag for larger items.